A Glasgow Central constituent has received a refund from the Department for Work and Pensions (DWP) after contacting their local Member of Parliament.

The constituent contacted the office of Alison Thewliss MP to explain that they were previously receiving Income Support.

However, the constituent’s payments were stopped without any prior warning and was unclear why this had happened.

Due to the large amounts of stress the lack of support was causing, the constituent was able to contact Alison Thewliss MP in the hope that this case would be resolved.

Thewliss’s team got in touch directly with the DWP to explain the situation that the constituent was experiencing and to ask that these payments were reinstated.

Following dialogue with both the constituent and the DWP, it was explained that as the constituent’s daughter was no longer in receipt of Personal Independence Payments (PIP), it meant that their Carers Allowance came to an end and, in turn, stopped their Income Support (IS).

However, the constituent’s son was still receiving PIP and therefore meant that the constituent would still be entitled to Income Support.

After this was explained to the DWP, it was confirmed that the constituent was still entitled to the Income Support and was due a refund for the months in which they did not receive this money.

The total of this refund amounted to £2538.20.

Following this decision being made, the constituent has spoken of their delighted at receiving this refund.

Commenting, the constituent said:

“Alison’s team were a huge support in all of this, and I can’t thank them enough for everything they have done for me.

“This was a worrying time for my family, but I am just so happy that everything has now been sorted.

“If you find yourself in a similar position to mine, I’d definitely say it’s worth contacting your local MP to get the support in times of need.”

Commenting, Alison Thewliss MP said:

“Over the past few months, my constituent has been so patient throughout what must have been a distressing time for them and their family.

“My team were able to contact the DWP to raise these issues and I am happy to see that these have now been resolved.

“I want to give a thanks to the DWP for their continuous dialogue throughout this case and their understanding of the difficulties being faced by the constituent.

“If any Glasgow Central constituents are in need of support, please do not hesitate to contact my office via email:, or via phone call: 0141 552 7117.

“My team are always more than happy to help with a range of issues and urge any constituent to get in touch.”

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